At Fastsoftkeys, we want every customer to feel confident when purchasing digital products from our store. Although we sell digital-only items, we still offer a fair and transparent return and refund policy.

If you have any questions, you can contact us anytime at:
📧 fastsoftkeys.com@gmail.com
📞 +1 309 694 8019
📍 344 Roberts St, Creve Coeur, IL 61610, United States
💬 Contact Page: https://fastsoftkeys.com/contact-us/

1. Eligibility for Returns & Refunds

Because we sell digital license keys and software products, returns work differently than physical goods.

You may request a refund if:

  • The digital key is invalid, defective, or cannot be activated
  • You received the wrong product
  • You can provide proof of the activation issue (e.g., screenshot of the error message)
  • Your request is made within 30 days of purchase

We will first attempt to verify the issue and provide a replacement key. If the replacement also fails, you will receive a full refund.

2. Cases Not Eligible for Refund

Refunds cannot be issued if:

  • You purchased the wrong product by mistake
  • You changed your mind after receiving the digital key
  • Your device is not compatible with the software
  • The key was already successfully activated
  • You attempt to return after the 30-day window

These limitations exist because digital keys are permanently delivered and cannot be returned once revealed.

3. Return Window

  • You may request a return or refund within 30 days of your purchase.
  • After 30 days, we cannot offer refunds.

4. Free Return Process

Even though digital goods do not require physical return shipping:

  • We offer free return support
  • No restocking fees apply
  • No final sale items — all purchases are covered under our 30-day guarantee

You only need to provide the required information so we can verify the issue and resolve it.

5. How to Request a Refund

To request a return or refund:

  1. Email us at fastsoftkeys.com@gmail.com
  2. Include your order number, email, and a description of the issue
  3. Attach any relevant screenshots or error messages
  4. Our support team will respond within 0–1 business days

6. Processing Time

  • Refund approval: 0–1 days
  • Refund delivery: 1–5 business days, depending on your payment provider
  • Replacement keys: usually delivered instantly or within 1 hour

7. Fraud & Abuse Protection

Fastsoftkeys maintains the right to deny refunds in cases of:

  • Suspicious activity
  • Multiple refund claims from the same customer
  • Obvious misuse of digital keys

This ensures a fair marketplace for all customers.

8. Contact Information

If you need any help, our support team is always ready to assist:

📧 fastsoftkeys.com@gmail.com
📞 +1 309 694 8019
📍 344 Roberts St, Creve Coeur, IL 61610, United States
💬 Contact Form: https://fastsoftkeys.com/contact-us/